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SHIPPING & RETURN
Shipping Details:
Location: All items are shipped from the UK.
Order Minimum: Enjoy free shipping on orders exceeding £30.
For UK Customers:
Dispatch Time: Expect your items to be dispatched within 24 hours on business days.
Delivery Service: We partner with Royal Mail's 24hr tracked service, ensuring delivery within 1 to 2 business days.
Expedited Options: Expedited delivery available within 1/2 business days for orders above £30.
Accuracy Matters: Double-check your delivery address before finalizing your payment.
Customer Support: Have questions? Reach out to us via WhatsApp for prompt assistance.
Return & Refund Policy
Exceptions: Please note that sale items and mystery boxes are non-returnable and non-refundable.
Dispatch & Delivery: Items are dispatched within 24 hours on working days (excluding weekends and public holidays) Once payment is cleared. We use Royal Mail's 24hr tracked service for swift delivery.
Accurate Address: Ensure your provided address is correct before completing your purchase.
Customer Assistance: Feel free to contact us on WhatsApp for any inquiries regarding delivery.
Refunds: Expect refunds to be processed within 4 to 5 days.
Product Returns:
Return Window: 7-day return policy. Read Return and Refund Policy for more info.
Return Conditions: To qualify for a refund, products must be unopened with original packaging and seals intact.
Return Fee: A £4.50 administrative and packaging fee will be deducted from your refund for return processing.
Exclusions: Opened items or those with broken seals (unless faulty) are not eligible for refunds.
Return Shipping: Customers are responsible for return shipping fees unless the item is defective.
Lost Returns: We cannot guarantee refunds for returns lost in transit.
Important Note: Sale items and mystery boxes are exempt from both returns and refunds.
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